FAQs
Frequently Asked Questions
Please refer to the information below to answer any questions you may have. If you have any further questions please fill out our contact form and we will get back to you in1-3 business days.
Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at baileyjaneryan@icloud.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: The Black Horn Boutique Attn: Returns RMA # 6070 Burgandy Lane Paso Robles, CA 93446 United States Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please Note ● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 8056100057 baileyjaneryan@icloud.com
Shipping
After placing your order you will receive your package in 2-3 business days.
Location
We are currently an online only store. We do however take part in many pop-up shop events. Follow @theblackhornboutique on Instagram to stay up to date on our events.